Need More Help?

For IT support, visit the IT Service Centre or dial 55255 from a College phone.

In This Article:

How can I request additional software in Citrix?

If you would like to request a new program be added to the Citrix server, please contact IT Services at and submit an IT Ticket requesting additional software.

My desktop isn't keeping any data?

Citrix Remote Lab is configured to dynamically connect to any available on campus network storage locations. Users should always store their work on either Selkirk College network shares, or in the cloud. Citrix computer and desktop environments are not shared or saved. 

Please save all data to Microsoft OneDrive (or similar cloud storage) or the College network drives.  

My Citrix connection disconnects? 

Citrix is configured to disconnect idle users after 65 minutes of inactivity. If the user does not reconnect within 15 minutes to recover the session then the Citrix session resets.

We request that users log off from Citrix resources when no longer in use to preserve the College resources for all students. 

Can I access Citrix Workspace through my web browser? 

Yes you can although the browser-based version does not have the same level of integration with your local computer (e.g. copy and paste and locally mapped drives inaccessible).

You can use the light version of Citrix Workspace app if you’re not using your work computer or don’t want to download the Citrix Workspace application software on the computer or device you’re using. The light version opens the apps in your browser.  

 To use the light version:

  1. Go to and log in with your network username and password

2. Install the Citrix receiver plugin if prompted

3. Select Detect Receiver

4. The Citrix Home tab should appear upon successful login

My Citrix Workspace performance is slow, what can I do? 

  1. Try using the Citrix Workspace through web-browser.
  2. Increase the Citrix Workspace to a full screen.
  3. Upgrade your internet connection (10 Mbps reliable download speed minimum).
  4. Disable any VPN service running.
  5. Submit a ticket to IT Services at

Which Citrix Workspace application should I use? 

Check your OS version from Mac or Windows as described below.

  • For MacOS users: Click the Apple icon  () on the Apple menu and choose "About This Mac."

  • For Windows users: Press the Windows key+R, type"winver," and press Enter.

Once you’ve identified the Operating System, go to to download the Citrix Workspace App that is compatible with your computer. 

What happens if I lose internet connection? 

Because the Citrix system is like accessing a remote computer, you cannot use the app until you re-establish your connection.

The remote session will continue in the background for up to 80 minutes. The next time you connect within that 80 minutes, your session will open in the same state it was when you lost the connection. 

My program and/or Citrix is not responding, how can I reconnect? 

  • For MacOS users: 

Press these three keys together: Option + Command + Esc (Escape) or choose Force Quit from the Apple () menu in the upper-left corner of your screen.

Select the Citrix Workspace application in the Force Quit window, then click Force Quit.

  • For Windows users:

Press Ctrl + Shift + Esc to open the Task Manager with a keyboard shortcut or right-click the Windows taskbar and select “Task Manager.” You can also press Ctrl + Alt + Delete and then click “Task Manager” on the screen that appears or find the Task Manager shortcut in your Start menu.

Select the Citrix Workspace application in the Task Manager window, then left-click End Task.

How should I end my Citrix Session?

When you are done with your Citrix session it is very important that you log out of the virtual machine or restart it so that it is available for the next person that uses it.

Two ways to log out / restart 

Option 1, (my preferred method)

  1. Right click on the Start menu
  2. Left click on "Shut down or sign out"
  3. Left click on either Restart or Sign out.

Option 2.

  1. Left click on start menu
  2. Left click on "power"
  3. Left click on "restart"

Do NOT click on Disconnect, this will lock the VM until it times out or an IT tech manually resets it. The system will not be available for others to use in this state.. Two reasons why I prefer option 1:

  1. Option 1 doesn't have Disconnect
  2. Option 2 doesn't have log out.

Please never use Disconnect from the start menu, or the drop down at the top of the screen!

You are evaluating Refined.