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Outlined below are the most common tools for managing tasks using ShoreTel phones.  Attached at the bottom of the page are Quick Reference Guides for download.

  • Call your direct line and wait for your greeting, then press * then # (right after each other) 

  • OR Call the switchboard, wait for the auto attendant, then press  key 

  • You will be asked for your extension, enter it 

  • You will be asked for your Password, enter it followed by the key 

  • Your voicemail will now function as if you were in the office. 

  • Press the voicemail button 

  • Once you hear the auto attendant press the key 

  • You will be asked for your extension, enter it 

  • You will be asked for your Password, enter it followed by the key 

  • When the "Main Menu" is reached, Enter 731 

  • Your local will now be attached to this phone

  • Press voicemail button 

  • When you hear attendant press the key 

  • You will be asked for your extension, enter it 

  • You will be asked for your Password, enter it followed by the key 

  • Follow the prompts 

  • With first person on the line, select the second line and call or receive second call 

  • Once the second connection is established, you will see "JOIN" at the bottom of the screen 

  • Select the button under "Join" and both parties will be on the line 

  • Continue the same process to add another caller 

  • Press voicemail button 

  • You will be asked for your Password, enter your voicemail password 

  • Press 7 

  • Press 6 

  • You will be asked to record your name 

ShoreTel Phone Quick Reference Guides: