Need More Help?

For IT support, visit the IT Service Centre or dial 55255 from a College phone.




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Options are:

Status
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titleSystem Outage
 System Outage

Status
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titlesome disruption
 Planned Maintenance

Status
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titlenormal
 Normal



Center

   

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To update status:

  1. Click on the desired button
  2. Select the appropriate colour for the status (i.e. Normal = green, Some Disruption = Yellow, System Outage = Red)
  3. Click on "Edit"
    1. Unselect "Use outline style" to make bold/highlight
    2. Click "Save"


Excerpt

Systems Status:    

Status
colourGreen
titleNORMAL


Internet & Network

Status
colourGreen
title 

Email

Status
colourGreen
title 

Mitel SoftPhone

Status
colourGreen
title 

Moodle

Status
colourGreen
title

Phone

Status
colourGreen
title 

Printing

Status
colourGreen
title 

Unit 4

Status
colourGreen
title

Website

Status
colourGreen
title

Wireless

Status
colourGreen
title 

Zoom

Status
colourGreen
title 





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Copy panel below and paste below "Current Issues" info above, when all issues are resolved/no current issues.

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CURRENT ISSUES.

May 25, 2020: Some users are having troubles accessing GroupWise.  IT Services is investigating.


Use "//" to insert date when moving to the table for Resolved issues.



View our ITS Maintenance Windows to see if we could be working on our systems.

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CURRENT ISSUES.



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UPCOMING OUTAGES

IT Services will be conducting emergency upgrades to Groupwise 18 on Saturday, October 24th from 12:00 PM to 2:00AM 00 AM and on Sunday, October 25th from 2:00AM 00 AM to 8:00AM 00 AM PST.  Staff on Castlegar and Nelson campuses may experience sporadic email outages during this time frame.  The existing Groupwise client will continue working during this maintenance window.




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titleResolved Issues


DateStatusDetails

 

CompleteUnit4: Saturday, August 22nd: 09:00 - 21:00 : Routine Maintenance Unit 4 ERP (Timesheets, Payroll, Purchasing, Expenses)

 

ResolvedSome Moodle servers are not responding.  This includes Moodle.selkirk.ca and online.selkirk.ca.  We are working to resolve the issue as quickly as possible

 

ResolvedZoom:  We are experiencing a Zoom licensing issue.  Users are unable to create a meeting with more than 3  people or longer than 40 minutes.  Our vendor has been contacted and is working to resolve the issue as quickly as possible. 

 

Resolved SoftPhone:   Some users are reporting trouble connecting to the Mitel Softphone from their laptops/desktops at home. ITS is investigating the issue. 

 

ResolvedNelson Campuses are experiencing Email disruptions.  IT Services is currently investigating the issue.

 

Complete

Moodle Summer Upgrades

Server

Date

Outage Time

arts.selkirk.ca

July 8, 2020

8-10pm

trades.selkirk.ca

July 8, 2020

8-10pm

spectrum.selkirk.ca

July 8, 2020

9-11pm




committee.selkirk.ca

July 13, 2020

8-10pm

esl.selkirk.ca

July 13, 2020

9-11pm

Ilearn.selkirk.ca

July 13, 2020

9-11pm




online.selkirk.ca

July 14, 2020

8-11pm

moodle.selkirk.ca

July 14, 2020

8-11pm


 

ResolvedKaslo power outage effecting services on the Kalso campus.

 

ResolvedWifi services have been restored at 10th Street Campus.

 

Complete8:00 AM to 10:00 AM:   Unit4 will be intermittently unavailable with possible suspension of all Unit4 Services (i.e. timesheets, payroll, absences, expenses, purchasing). While the system may appear intermittently available, please remain out of the system until after this window is complete to ensure data integrity.

 

Complete9:00 AM to 9:00 PM: Unit 4 Maintenance Outage from noon and until midnight. Access will be suspended to All Unit4 Services (timesheets, payroll, absences, expenses, purchasing). You may notice periods of intermittent access to the system, but we recommend that you stay out of the system until after the maintenance window is complete.

 

Complete8:00 PM to 10:00: Mitel phone upgrades;  Phone and soft phone service may be intermittently unavailable. 

 

ResolvedMoodle and other services restored.

 

Complete

IT Services has planned an emergency upgrade on the Mitel phone system scheduled for Wednesday, October 7th, 2020 between 6:00 PM PST- 10:00 PM PST.

Impact: This will impact softphone connections, voice mail and desk phones at various times throughout the outage window.  This will effect users at all campus locations.

 

CompleteOn Saturday, October 10th, between the hours of 12:00 PM – 2:00 AM PSTIT Services will be moving the Nelson Groupwise post office from 10th Street Campus to the Silver King Campus datacenter. Email services for all Nelson staff will be temporarily unavailable during this time.





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titleRelated Articles:

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Having an issue? 

Button Hyperlink
titleSubmit a Ticket
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urlhttps://jira.selkirk.ca/servicedesk/customer/portal/1






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