Need More Help?

For IT support, visit the IT Service Centre or dial 55255 from a College phone.




Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.


iconWireless
Infosection


There are currently no issues or planned service outages.
Column
false
width30%


HTML Comment
hiddentrue

Options are:

Status
colourRed
titleSystem Outage
 System Outage

Status
colourYellow
title

planned maintenance

some disruption
 Planned Maintenance

Status
colourGreen
titlenormal
 Normal



Center

   

HTML Comment
hiddentrue

To update status:

  1. Click on the desired button
  2. Select the appropriate colour for the status (i.e. Normal = green, Some Disruption = Yellow, System Outage = Red)
  3. Click on "Edit"
    1. Unselect "Use outline style" to make bold/highlight
    2. Click "Save"


Excerpt

Systems Status:    

Status
colourGreen
title


Internet & Network

Status
colourGreen
title

normal

 

Email

Status
colourGreen
title

Normal

Citrix

Status
colourGreen
title

Mitel SoftPhone

Status
colour

Yellow

Green
title

some disruption

 

Moodle

Status
colourGreen
title

Normal

Kaltura

Status
colourGreen
title

Phone

Status
colourGreen
title

Normal

 

Printing

Status
colourGreen
title

Normal

 

Unit 4

Status
colourGreen
title

Website

Status
colourGreen
title
Normal

Wireless

Status
colourGreen
title 

SRS

Status
colourGreen
title

Normal

 

Zoom

Status
colourGreen
title

NORMAL
info

 





Column


HTML Comment
hiddentrue

Copy panel below and paste below "Current Issues" info above, when all issues are resolved/no current issues.

Info
iconfalse

CURRENT ISSUES.

May 25, 2020: Some users are having troubles accessing GroupWise.  IT Services is investigating.


Use "//" to insert date when moving to the table for Resolved issues.



View our ITS Maintenance Windows to see if we could be working on our systems.

Info
iconfalse

CURRENT ISSUES.



Info
iconfalse

UPCOMING ISSUES: 

On Saturday, April 24th, between 12:00 PM PST and 2:00 AM PST, IT Services will be conducting major maintenance on critical network infrastructure.  Staff and students may experience possible intermittent outages throughout the day.

For information on IT Services Maintenance Windows, please visit: ITS Maintenance Windows




Column
width10%









Expand
titleResolved Issues


DateStatusDetails

 

CompleteUnit4: Saturday, August 22nd: 09:00 - 21:00 : Routine Maintenance Unit 4 ERP (Timesheets, Payroll, Purchasing, Expenses)

 

ResolvedSome Moodle servers are not responding.  This includes Moodle.selkirk.ca and online.selkirk.ca.  We are working to resolve the issue as quickly as possible

 

ResolvedZoom:  We are experiencing a Zoom licensing issue.  Users are unable to create a meeting with more than 3  people or longer than 40 minutes.  Our vendor has been contacted and is working to resolve the issue as quickly as possible. 

 

Resolved SoftPhone:   Some users are reporting trouble connecting to the Mitel Softphone from their laptops/desktops at home. ITS is investigating the issue. 

 

ResolvedNelson Campuses are experiencing Email disruptions.  IT Services is currently investigating the issue.

 

Complete

Moodle Summer Upgrades

Server

Date

Outage Time

arts.selkirk.ca

July 8, 2020

8-10pm

trades.selkirk.ca

July 8, 2020

8-10pm

spectrum.selkirk.ca

July 8, 2020

9-11pm




committee.selkirk.ca

July 13, 2020

8-10pm

esl.selkirk.ca

July 13, 2020

9-11pm

Ilearn.selkirk.ca

July 13, 2020

9-11pm




online.selkirk.ca

July 14, 2020

8-11pm

moodle.selkirk.ca

July 14, 2020

8-11pm


 

ResolvedKaslo power outage effecting services on the Kalso campus.

 

ResolvedWifi services have been restored at 10th Street Campus.

 

Complete8:00 AM to 10:00 AM:   Unit4 will be intermittently unavailable with possible suspension of all Unit4 Services (i.e. timesheets, payroll, absences, expenses, purchasing). While the system may appear intermittently available, please remain out of the system until after this window is complete to ensure data integrity.

 

Complete9:00 AM to 9:00 PM: Unit 4 Maintenance Outage from noon and until midnight. Access will be suspended to All Unit4 Services (timesheets, payroll, absences, expenses, purchasing). You may notice periods of intermittent access to the system, but we recommend that you stay out of the system until after the maintenance window is complete.

 

Complete8:00 PM to 10:00: Mitel phone upgrades;  Phone and soft phone service may be intermittently unavailable. 

 

ResolvedMoodle and other services restored.

 

Complete

IT Services has planned an emergency upgrade on the Mitel phone system scheduled for Wednesday, October 7th, 2020 between 6:00 PM PST- 10:00 PM PST.

Impact: This will impact softphone connections, voice mail and desk phones at various times throughout the outage window.  This will effect users at all campus locations.

 

CompleteOn Saturday, October 10th, between the hours of 12:00 PM – 2:00 AM PSTIT Services will be moving the Nelson Groupwise post office from 10th Street Campus to the Silver King Campus datacenter. Email services for all Nelson staff will be temporarily unavailable during this time.

 

Complete

IT Services will be conducting emergency upgrades to Groupwise email servers on Saturday, October 24th from 12:00 PM to 2:00 AM and on Sunday, October 25th from 2:00 AM to 8:00 AM PST.

Staff on Castlegar and Nelson campuses may experience sporadic email outages during this time frame. The existing Groupwise client will continue working post maintenance window but an upgraded Groupwise client will deployed at a later specified time.

 

ResolvedSome staff may experiencing Groupwise issues.  IT Services is currently investigating and will update the status when resolved.

 

ResolvedSRS has been restored.

 

CompleteSaturday, January 23rd, 2021 at 11:00 PM -12:00AM PST - moodle.selkirk.ca and online.selkirk.ca will not be available during this time for server maintenance.

 

ResolvedSelkirk College is currently experiencing technical difficulties with the Password Self Service Reset portal at https://passwords.Selkirk.ca

 

In ProgressFriday, February 12th, 2021 at 4:00 PM PST, GroupWise will no longer be available and be replaced with Microsoft O365.  Staff can access email via Outlook on the Web starting Saturday, February 13th, 2021 at 8:00 AM PST.  During the week of February 22nd, IT Services will begin to deploy the Outlook Client to staff machines through scheduled deployments.

Resolved

Kaltura will not load due to an expired SSL certificate.  The issue is currently being worked on and may be resolved sometime today.

 

CompleteOn Saturday, February 27th, between 12:00 PM - 2:00 AM PST, IT Services will be upgrading networking infrastructure. Users on site, on all campuses may experience occasional 15 minutes outages during the major maintenance window.

 

ResolvedKaltura services are currently down.  Our service partners are investigating and will resolve this issue as soon as possible.

Resolved

Kaltura Services are running with intermittent API errors.  Refreshing seems to work as temporary fix.  Kaltura is still investigating the underlying issue.

 

CompleteOn Saturday, March 13th, between 8:00 AM PST and 12:00 PM PST, IT Services will be performing upgrades on our Citrix virtual machine servers.  This upgrade will not take the Citrix service down but will greatly degrade performance. Please avoid connecting to any Citrix resource during this maintenance window.





Info
iconfalse
titleRelated Articles:

Content by Label
showLabelsfalse
showSpacefalse
cqllabel = "its_help"


Warning
iconfalse

Having an issue? 

Button Hyperlink
titleSubmit a Ticket
typestandard
urlhttps://jira.selkirk.ca/servicedesk/customer/portal/1






...