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For IT support, visit the IT Service Centre or dial 55255 from a College phone.
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Moodle Summer Upgrades
RESOLVED Zoom: We are experiencing a Zoom licensing issue. Users are unable to create a meeting with more than 3 people or longer than 40 minutes. Our vendor has been contacted and is working to resolve the issue as quickly as possible.
RESOLVED SoftPhone: Some users are reporting trouble connecting to the Mitel Softphone from their laptops/desktops at home. ITS is investigating the issue.
|title||SCHEDULED OUTAGES CALENDAR|
Click calendar icon to view upcoming scheduled IT events.Image Removed
|Resolved||Kaslo power outage effecting services on the Kalso campus.|
|Resolved||Wifi services have been restored at 10th Street Campus.|
|Complete||8:00 AM to 10:00 AM: Unit4 will be intermittently unavailable with possible suspension of all Unit4 Services (i.e. timesheets, payroll, absences, expenses, purchasing). While the system may appear intermittently available, please remain out of the system until after this window is complete to ensure data integrity.|
|Complete||9:00 AM to 9:00 PM: Unit 4 Maintenance Outage from noon and until midnight. Access will be suspended to All Unit4 Services (timesheets, payroll, absences, expenses, purchasing). You may notice periods of intermittent access to the system, but we recommend that you stay out of the system until after the maintenance window is complete.|
|Complete||8:00 PM to 10:00: Mitel phone upgrades; Phone and soft phone service may be intermittently unavailable.|
|Resolved||Moodle and other services restored.|
IT Services has planned an emergency upgrade on the Mitel phone system scheduled for Wednesday, October 7th, 2020 between 6:00 PM PST- 10:00 PM PST.
Impact: This will impact softphone connections, voice mail and desk phones at various times throughout the outage window. This will effect users at all campus locations.
|Complete||On Saturday, October 10th, between the hours of 12:00 PM – 2:00 AM PSTIT Services will be moving the Nelson Groupwise post office from 10th Street Campus to the Silver King Campus datacenter. Email services for all Nelson staff will be temporarily unavailable during this time.|
IT Services will be conducting emergency upgrades to Groupwise email servers on Saturday, October 24th from 12:00 PM to 2:00 AM and on Sunday, October 25th from 2:00 AM to 8:00 AM PST.
Staff on Castlegar and Nelson campuses may experience sporadic email outages during this time frame. The existing Groupwise client will continue working post maintenance window but an upgraded Groupwise client will deployed at a later specified time.
|Resolved||Some staff may experiencing Groupwise issues. IT Services is currently investigating and will update the status when resolved.|
|Resolved||SRS has been restored.|
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