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Options are:

Status
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titleSystem Outage
 System Outage

Status
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titlesome disruption
 Planned Maintenance

Status
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titlenormal
 Normal



Center

   

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To update status:

  1. Click on the desired button
  2. Select the appropriate colour for the status (i.e. Normal = green, Some Disruption = Yellow, System Outage = Red)
  3. Click on "Edit"
    1. Unselect "Use outline style" to make bold/highlight
    2. Click "Save"


Excerpt

Systems Status:    

Status
colourGreen
titlenormal


Internet & Network

Status
colourGreen
title

Email

Status
colourGreen
title

Citrix

Status
colourGreen
title

Mitel SoftPhone

Status
colourGreen
title

Moodle

Status
colourGreen
title

Kaltura

Status
colourGreen
title

Phone

Status
colourGreen
title

Printing

Status
colourGreen
title

Unit 4

Status
colourGreen
title

Website

Status
colourGreen
title

Wireless

Status
colourGreen
title

SRS

Status
colourGreen
title

Zoom

Status
colourGreen
title

LanSchool

Status
colourGreen
title

Microsoft Services

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colourGreen
title

Alertus

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colourRedGreen
title





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Copy panel below and paste below "Current Issues" info above, when all issues are resolved/no current issues.

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CURRENT ISSUES.

 Some users may be unable to view or access Microsoft 365 apps or services.  Microsoft is investigating the issue.


Use "//" to insert date when moving to the table for Resolved issues.



View our ITS Maintenance Windows to see if we could be working on our systems.

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CURRENT ISSUES.

Alertus Emergency Alerts: Desktop alerts are currently not functional. The mobile app remains operational. We will update this space once services are returned to normalSystem has been restored.

Lanschool: Lanschool is available upon request to IT Services.  Please submit an IT ticket with your request. Lanschool room listing can be found at: Lanschool Settings - ITS - Selkirk College 



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UPCOMING ISSUES: 





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titleResolved Issues


DateStatusDetails

 

ResolvedSelkirk.ca outage

 

CompleteUnit4: Saturday, August 22nd: 09:00 - 21:00 : Routine Maintenance Unit 4 ERP (Timesheets, Payroll, Purchasing, Expenses)

 

ResolvedSome Moodle servers are not responding.  This includes Moodle.selkirk.ca and online.selkirk.ca.  We are working to resolve the issue as quickly as possible

 

ResolvedZoom:  We are experiencing a Zoom licensing issue.  Users are unable to create a meeting with more than 3  people or longer than 40 minutes.  Our vendor has been contacted and is working to resolve the issue as quickly as possible. 

 

Resolved SoftPhone:   Some users are reporting trouble connecting to the Mitel Softphone from their laptops/desktops at home. ITS is investigating the issue. 

 

ResolvedNelson Campuses are experiencing Email disruptions.  IT Services is currently investigating the issue.

 

Complete

Moodle Summer Upgrades

Server

Date

Outage Time

arts.selkirk.ca

July 8, 2020

8-10pm

trades.selkirk.ca

July 8, 2020

8-10pm

spectrum.selkirk.ca

July 8, 2020

9-11pm




committee.selkirk.ca

July 13, 2020

8-10pm

esl.selkirk.ca

July 13, 2020

9-11pm

Ilearn.selkirk.ca

July 13, 2020

9-11pm




online.selkirk.ca

July 14, 2020

8-11pm

moodle.selkirk.ca

July 14, 2020

8-11pm


 

ResolvedKaslo power outage effecting services on the Kalso campus.

 

ResolvedWifi services have been restored at 10th Street Campus.

 

Complete8:00 AM to 10:00 AM:   Unit4 will be intermittently unavailable with possible suspension of all Unit4 Services (i.e. timesheets, payroll, absences, expenses, purchasing). While the system may appear intermittently available, please remain out of the system until after this window is complete to ensure data integrity.

 

Complete9:00 AM to 9:00 PM: Unit 4 Maintenance Outage from noon and until midnight. Access will be suspended to All Unit4 Services (timesheets, payroll, absences, expenses, purchasing). You may notice periods of intermittent access to the system, but we recommend that you stay out of the system until after the maintenance window is complete.

 

Complete8:00 PM to 10:00: Mitel phone upgrades;  Phone and soft phone service may be intermittently unavailable. 

 

ResolvedMoodle and other services restored.

 

Complete

IT Services has planned an emergency upgrade on the Mitel phone system scheduled for Wednesday, October 7th, 2020 between 6:00 PM PST- 10:00 PM PST.

Impact: This will impact softphone connections, voice mail and desk phones at various times throughout the outage window.  This will effect users at all campus locations.

 

CompleteOn Saturday, October 10th, between the hours of 12:00 PM – 2:00 AM PSTIT Services will be moving the Nelson Groupwise post office from 10th Street Campus to the Silver King Campus datacenter. Email services for all Nelson staff will be temporarily unavailable during this time.

 

Complete

IT Services will be conducting emergency upgrades to Groupwise email servers on Saturday, October 24th from 12:00 PM to 2:00 AM and on Sunday, October 25th from 2:00 AM to 8:00 AM PST.

Staff on Castlegar and Nelson campuses may experience sporadic email outages during this time frame. The existing Groupwise client will continue working post maintenance window but an upgraded Groupwise client will deployed at a later specified time.

 

ResolvedSome staff may experiencing Groupwise issues.  IT Services is currently investigating and will update the status when resolved.

 

ResolvedSRS has been restored.

 

CompleteSaturday, January 23rd, 2021 at 11:00 PM -12:00AM PST - moodle.selkirk.ca and online.selkirk.ca will not be available during this time for server maintenance.

 

ResolvedSelkirk College is currently experiencing technical difficulties with the Password Self Service Reset portal at https://passwords.Selkirk.ca

 

In ProgressFriday, February 12th, 2021 at 4:00 PM PST, GroupWise will no longer be available and be replaced with Microsoft O365.  Staff can access email via Outlook on the Web starting Saturday, February 13th, 2021 at 8:00 AM PST.  During the week of February 22nd, IT Services will begin to deploy the Outlook Client to staff machines through scheduled deployments.

Resolved

Kaltura will not load due to an expired SSL certificate.  The issue is currently being worked on and may be resolved sometime today.

 

CompleteOn Saturday, February 27th, between 12:00 PM - 2:00 AM PST, IT Services will be upgrading networking infrastructure. Users on site, on all campuses may experience occasional 15 minutes outages during the major maintenance window.

 

ResolvedKaltura services are currently down.  Our service partners are investigating and will resolve this issue as soon as possible.

Resolved

Kaltura Services are running with intermittent API errors.  Refreshing seems to work as temporary fix.  Kaltura is still investigating the underlying issue.

 

CompleteOn Saturday, March 13th, between 8:00 AM PST and 12:00 PM PST, IT Services will be performing upgrades on our Citrix virtual machine servers.  This upgrade will not take the Citrix service down but will greatly degrade performance. Please avoid connecting to any Citrix resource during this maintenance window.

 

CompleteOn Saturday, April 24th, between 12:00 PM PST and 2:00 AM PST, IT Services will be conducting major maintenance on critical network infrastructure.  Staff and students may experience possible intermittent outages throughout the day.

 

CompleteUnit4 Environment maintenance will begin Saturday, May 22nd, 2021 at 9:00 PM and end by 5:00 AM PST on Sunday May 23rd, 2021. Access will be suspended to All Unit4 Services (timesheets, payroll, absences, expenses, purchasing). You may notice periods of intermittent access to the system and we recommend that you stay out of the system until after the maintenance window is complete.

 

Complete Moodle will not be available on Friday May 28th from 10:00pm -12:00am PST for system maintenance.

 

CompleteOn Saturday, June 19th from 9:00 AM PST to 9:00 PM PST, IT Services will be conducting upgrades to the following services: SRS, FRS, SLED, Star Garden and Financial Aid.  Students and staff may not be able to access these services during this maintenance window.

 

CompleteKaltura Summer Upgrade - Saturday, June 26th at 5:00am to Monday, June 28th at 8:00am PT.  Please refrain from trying to use Kaltura at this time.

 

Complete

Moodle.selkirk.ca and online.selkirk.ca will not be available between 8-10pm PST due to scheduled upgrades and system maintenance.

LanSchool will be unavailable for staff on the Castlegar, Silver King, 10th Street and Trail campuses from June 24th to August 30th.

 

Completeilearn.selkirk.ca and spectrum.selkirk.ca will not be available between 8-10pm PST due to scheduled upgrades and system maintenance.

 

Complete

IT Services will be performing a major network upgrade on the Castlegar Campus on Saturday, November 20th and Sunday, November 21st between 8:00 AM and 6:00 PM each day.  Staff may experience short intermittent outages to their workstations, phones and printers during this time.

Log off before leaving on Friday but do not power off your workstation.  We apologize for any inconvenience this may cause.

 

CompleteIT Services will be performing upgrades to our license servers on Saturday, January 22nd, 2022 between 8:00 AM PST and 1:00 PM PST.  Students and staff that work with AutoCAD, ArcGIS and GIS related software may experience minimal disruptions during this time. We apologize for any inconvenience this may cause.

 

CompleteUsers may not be able login to College Services such as Moodle, Helpdesk, SRS/FRS, VPN, and CITRIX between 6AM - 12PM Saturday February 5th.

 

Complete

On Friday, February 25th, 2022, between 12:30 AM PST and 7:00AM PST, CBBC will be migrating their Nelson POP gateway. 

There will be sporadic loss of internet connectivity on all Nelson Campuses and inter-campus connectivity. We will attempt to minimize any outages to the best of our ability.

 

Resolved

Selkirk College is currently experiencing technical difficulties with our phone systems.  IT Services is currently investigating.

 

CompleteOn Saturday, March 26th, 2022, between 9:00 AM and 1:00 PM, all Castlegar network services will be offline due to an emergency maintenance upgrade. We apologize for any inconvenience this may cause.

 

CompleteOn Wednesday, April 20th, 2022 between 12:00 PM PST and 2:00 PM PST, the Grand Forks Campus will experience a network outage.  CBBC requires a maintenance window to update network infrastructure.

 

CompleteOn Saturday, May 14th, 2022, IT Services will be performing upgrades to college services including SRS, FRS, and CE Reg services.  These services will not be available between 6:00 AM PST and 1:00 PM PST. 

 

ResolvedUnit 4 ERP users may experience multiple error messages when trying to access the ERP system.

 

CompleteMulti-system Outage: BCNET will be performing *emergency* software upgrades. This outage will take place on Sunday August 14th from 6:00AM-12:00PM PST.

Systems Affected: Any connectivity inbound and outbound to all College campuses and Moodle.

 

Resolved

 Due to a faulty update from Microsoft, users are experiencing icons disappearing. These applications have not been uninstalled, only the icon has been affected.

IT Services is currently working on a resolution. Your patience is appreciated as we work to repair all systems affected.


 

Resolved

Some users may be unable to view or access Microsoft 365 apps or services.  Microsoft is investigating the issue.

 

Resolved

Both teach.selkirk.ca and learn.selkirk.ca are currently down. IT Services is working with BCNet to restore these services as quickly as possible. 

 

Resolved

A-wing is experiencing network issues due to a faulty network switch. IT Services is working to replace the switch by Friday, April 21. Please use the staff wireless, SC-Staff until further notice.

 

Resolved

 Selkirk.ca is currently unavailable due to an unexpected outage. The issue is actively being investigated. 





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