Need More Help?

For IT support, visit the IT Service Centre or dial 55255 from a College phone.




Versions Compared

Old Version 58

changes.mady.by.user Tracy King

Saved on

compared with

New Version 59

changes.mady.by.user Tracy King

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

What is Multi-Factor Authentication?

Multi-factor authentication (MFA) is an extra layer of security for your Selkirk College network identity designed to ensure that you're the only person who can access your account, even if someone else knows your password.

The principle behind MFA is that as a user, you will have at least one pre-authorized device, such as your phone or a specialized security token, and a device – like your computer.  Anytime you want to access a resource on a device not registered to your unique identity, you will need to supply a one-time only, time sensitive passcode, and feed it to one of the devices registered to your unique identity.

When will I need to use MFA?

IT Services has enabled MFA for select Selkirk College services including Zoom, Microsoft OneDrive, O365 email (via Outlook). Logging into these services with your @selkirk.ca email address will require MFA, however, you may not be required to authenticate each time you log in.  If you work from multiple locations, you will be prompted to authenticate more often than someone who works from the same office and device each day.

How does it work?

Logging into MFA protected sites and applications is as simple as accepting a notification on your phone, plugging in an authenticator, or entering a PIN from a text message or phone call. Enroll once to protect all of your supported services.

Helpful tip: Reduce the number of authentication prompts you receive from an applications each month by selecting Remember me for 30 days.

Setting up your Devices for MFA

There are several options for setting up your preferred methods for two-factor authorization. Your authentication methods can be updated, managed and changed directly via your Microsoft account.  

Conceptual authentication methods image

Getting Started

Complete this quick self-assessment to get you started:

  1. I am ready to go, give me the link to configure my Microsoft Authenticator profile.
  2. I am ready to go, see these quick instructions or follow the steps below - see our FAQs for more information.
  3. I am ready to go, but I need a bit more help, I will contact IT to have someone walk me through the set-up process. Submit an IT ticket or join the Virtual Drop-in Zoom sessions.
  4. Why am I being asked to do this?  I don't have a cellphone, I don't need this for my position. Click here to complete the opt-out form. 

Ready to Go?

Let's set-up your Microsoft Authenticator profile - find quick MFA setup instructions here; or follow the detailed screenshots provided for different authentication options below.  

Click on the hyperlink above or visit https://mysignins.microsoft.com/security-info and login using your Selkirk College email and password.


Choose your Authentication Option


Expand
titleCall my Office Phone


ScreenshotInstructions

If you don't have a College assigned cellphone you can use your direct line or extension.  Simply choose your preference.  

Make sure that the drop down menu item under "what's your preferred option" matches the criteria listed below.


Note

Even if you Select Canada, the system defaults to United States, don't worry, the call will still come through. 


Here is what it looks like when it's working (smile)

Even if you use a softphone, like Mitel, add the college number, and your extension and the call will come through your computer.  Find the keypad and follow the prompts (usually they request you press the pound key (#).





Expand
titleUsing a Cellphone - call or text


ScreenshotsInstructions

If you have an assigned College phone, or a personal cellphone you would like to use, select authenticate phone to receive a phone call or text message.  Remember you don't need a cellphone, you can use your local or direct line, or a Yubikey.


Select either method - Send me a code by text message, or call me

Answer the phone and follow the prompts - usually it asks you to press the pound key (#).

Or enter the code you receive on your phone.

The code appears quickly on your screen. If you fail to note the code, don't worry, it will save to your text messages. If you have multiple codes, use the most recent one listed.




Expand
titleDownload the Microsoft Authenticator App


ScreenshotsInstructions

Using the App store on your phone or computer, download the Microsoft Authenticator App

Or follow the instructions on the Microsoft Authentication site to configure the mobile app and scan the image provided and it will shortcut you to the authenticator app to begin downloading. 

Launch the Microsoft Authenticator app for iOS or Android phones and log in with your Selkirk College network identity using your @selkirk.ca email address.

Copy the one-time password code into your MFA code prompt to access your service or register your mobile device for future Passwordless access (for repeated MFA use).


Note

Please note the password code is time sensitive and will expire.






I have set up MFA on my account - Now what?

Complete the mach form and check off the box "I have completed my 2FA enrolment". Watch for an email from IT Services with a notification that your account has been created.


How will I be prompted to authenticate?

If a Selkirk College affiliated service requires MFA, you may be prompted to first enter your password and then authenticate using the method you have set-up on your Microsoft Authentication Profile.  You can visit the same site to update your preferred method anytime.  After set-up it can take 24-48 hours before the policy is applied to your account. 

Steps to authenticate my account


Expand
titleEnter your Selkirk College network password



Expand
titleAuthenticate when prompted with your unique password code generated by the MS Authenticator App, or received via text or phone call.



Expand
titleIf you do not have access to the Microsoft Authenticator App then select Sign in another way. Proceed by selecting your alternative sign in method.


You are evaluating Refined.