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For IT support, visit the IT Service Centre or dial 55255 from a College phone.




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titleAre there any Outlook training materials available?

Outlook Manual Selkirk College.pdf


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titleHow do I email all the students in my class?
  1. Login to SRS to access your class list.
  2. Mark down the “Course name” and the “intake” of your class.
  3. Compose a new email in Outlook and type the email address into the “To” field:
  4. Type in the course name, dash (-), and intake, then add @edu.selkirk.ca

<coursename>-<intake>@edu.selkirk.ca

(Example: carp100a-w21r01@edu.selkirk.ca)

**you are not required to create your own contact list to email your class**


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titleWhen can I start using the Outlook Client?

The Outlook Client is installed on your Selkirk staff computer.  Start to type the word "Outlook" in the start menu to find the short cut to Outlook App.  The start menu is located in the bottom left search option on your task bar.  To Pin this icon to your task bar, right click on the icon and select Pin to taskbar.


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titleHow do I make my contact list / groups visible in the Outlook client address book?

Select and open the contact section (People) down in the bottom left corner of screen.  Right click on one of your contact lists and select properties.  Then select the outlook Address Book tab and check the box “show this folder as an email address book.


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titleHow do I access my shared mailboxes? (Proxy)

There are 2 ways you can access shared mailboxes.

Method 1:

  1. Click on the circle with your initials in the top right of your screen


  2. Click on Open another mailbox


  3. Fill in the mailbox you would like to access.


This will open the mailbox in a new window.

Method 2:

  1. Right Click on the word Folders in your left hand navigation.
  2. Click Add shared folder


  3. Fill in the mailbox you would like to access.
  4. It will appear underneath your inbox.


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titleCan I forward my Selkirk College Outlook email to my private email?

No, forwarding Outlook emails to personal email accounts is not supported or allowed by Selkirk College.


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titleCan I use 3rd party email clients to access my Selkirk College email?

No, this method is not supported or recommended by Selkirk College.


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titleHow do I encrypt and secure confidential emails in O365?

Encryption involves encrypting, or disguising, the content of data in order to protect potentially sensitive information from being read by anyone other than intended recipients.  Click here for more information on Encryption and Securing your Data.


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titleHow many emails can I send per day?

Users can send up to 100 external emails per hour, 500 internal emails per hour and up to a total of 500 emails a day.


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titleAre there mailbox size limits in Outlook?

Up to 50GB with the Outlook desktop client. As always, it is recommended that you keep your mailbox clean to maximize performance. Larger mailboxes will perform slower especially on older computers.


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titleWhen I try to login, it goes to one of my other microsoft accounts. How to do I change this?

Microsoft authentication will remember the last Microsoft account you accessed.  To fix this you have 2 options.

1) You can go to portal.office.com and log out of your other email and then login with your Selkirk credentials.

2) You can open a private or incognito window and go to outlook.selkirk.ca and login with your Selkirk credentials.


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titleWill I be able to perfom mail merges in Outlook?

Yes, mail merge is supported by the Outlook mail client. Please contact IT Services should you require assistance.


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titleCan I add my Selkirk O365 email to my company phone?

Yes, your Outlook 365 email can be added to your phone providing your email application supports ModernAuth/OAuth2 including the Outlook App on iOS and Android. Note - Only Microsoft Outlook Mail application is officially supported.


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titleWhat do I do if I lose my phone with my Selkirk O365 email?

Contact IT Services and notify us of the loss / theft. Should the device connect to the internet again, IT Services can remotely wipe the entire phone including email on the device.


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titleWho can I contact if I have questions about Microsoft O365?


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titleI have a Selkirk College provided Mac computer. Will I have access to the Outlook Client?

Mac users can access Outlook on the Web.  Please contact the IT Services for more information about the Outlook Client.




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