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titleMy Yubikey is not working, what troubleshooting can I try?
  1. Try a different web browser when registering your Yubikey (Chrome works, Safari does not)
  2. Reboot your computer and try again
  3. Try a different USB port (USB ports on the back of your computer are typically better quality)


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titleDo I need to authenticate my device each time I log in?

If you are using your regular computer to access the 2FA enabled platforms - Zoom, Microsoft OneDrive, O365 email (via Outlook) you may not be required to authenticate each time you log in.  Your primary device is directly associated with your account, and requiring to authenticate may be infrequent, however, anytime you use another device to log into one of these services you will be required to authenticate.  


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