Need More Help?

For IT support, visit the IT Service Centre or dial 55255 from a College phone.




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titleWhy do we need 2FA?

Two-Factor Authentication (2FA) is sometimes called multiple factor authentication. 2FA adds one more step of authenticating your identity making it harder for an attacker to access your data. This drastically reduces the chances of fraud, data loss, or identity theft.


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titleIs there a 2FA training video available?

Watch this short video clip for a user friendly learning explanation.


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titleWhat if I don't have a College cellphone and do not wish to use my personal cell phone?

You still can register for 2FA using your College office phone number and extension.


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titleIsn't my password enough?

Passwords are increasingly easy to compromise. They can often be stolen, guessed, or hacked — you could be locked out of your account, or you might not even know someone is accessing it. With 2FA, you'll be alerted right away (on your phone) if someone is trying to log in as you.

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titleWhen will I be prompted for 2FA?

IT Services has enabled 2FA for select Selkirk College services including ZoomMicrosoft OneDriveO365 email (via Outlook).

Users will be prompted for 2FA when sign in behaviour changes (signing in from a different location or a different computer) on a rolling 90 day period.

Logging in to any of these services with your @selkirk.ca email address will require 2FA.

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titleDo I need to authenticate my device each time I log in?

If you are using your regular computer to access the 2FA enabled platforms - ZoomMicrosoft OneDriveO365 email (via Outlook) you may not be required to authenticate each time you log in.  Your primary device is directly associated with your account, and requiring to authenticate may be infrequent, however, anytime you use another device to log into one of these services you will be required to authenticate.  

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