Systems Status:
Internet & Network |
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Mitel SoftPhone |
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Moodle |
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Phone |
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Printing |
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Unit 4 |
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Website | |
Wireless |
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Zoom |
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View our ITS Maintenance Windows to see if we could be working on our systems.
CURRENT ISSUES.
UPCOMING OUTAGES
IT Services has planned an emergency upgrade on the Mitel phone system scheduled for Wednesday, October 7th, 2020 between 6:00 PM PST- 10:00 PM PST.
Impact: This will impact softphone connections, voice mail and desk phones at various times throughout the outage window. This will effect users at all campus locations.
Date | Status | Details | |||||||||||||||||||||||||||||||||
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| Complete | Unit4: Saturday, August 22nd: 09:00 - 21:00 : Routine Maintenance Unit 4 ERP (Timesheets, Payroll, Purchasing, Expenses) | |||||||||||||||||||||||||||||||||
| Resolved | Some Moodle servers are not responding. This includes Moodle.selkirk.ca and online.selkirk.ca. We are working to resolve the issue as quickly as possible | |||||||||||||||||||||||||||||||||
| Resolved | Zoom: We are experiencing a Zoom licensing issue. Users are unable to create a meeting with more than 3 people or longer than 40 minutes. Our vendor has been contacted and is working to resolve the issue as quickly as possible. | |||||||||||||||||||||||||||||||||
| Resolved | SoftPhone: Some users are reporting trouble connecting to the Mitel Softphone from their laptops/desktops at home. ITS is investigating the issue. | |||||||||||||||||||||||||||||||||
| Resolved | Nelson Campuses are experiencing Email disruptions. IT Services is currently investigating the issue. | |||||||||||||||||||||||||||||||||
| Complete | Moodle Summer Upgrades
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| Resolved | Kaslo power outage effecting services on the Kalso campus. | |||||||||||||||||||||||||||||||||
| Resolved | Wifi services have been restored at 10th Street Campus. | |||||||||||||||||||||||||||||||||
| Complete | 8:00 AM to 10:00 AM: Unit4 will be intermittently unavailable with possible suspension of all Unit4 Services (i.e. timesheets, payroll, absences, expenses, purchasing). While the system may appear intermittently available, please remain out of the system until after this window is complete to ensure data integrity. | |||||||||||||||||||||||||||||||||
| Complete | 9:00 AM to 9:00 PM: Unit 4 Maintenance Outage from noon and until midnight. Access will be suspended to All Unit4 Services (timesheets, payroll, absences, expenses, purchasing). You may notice periods of intermittent access to the system, but we recommend that you stay out of the system until after the maintenance window is complete. | |||||||||||||||||||||||||||||||||
| Complete | 8:00 PM to 10:00: Mitel phone upgrades; Phone and soft phone service may be intermittently unavailable. | |||||||||||||||||||||||||||||||||
| Resolved | Moodle and other services restored. |
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