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Systems Status:    NORMAL

Internet & Network






Mitel SoftPhone










Unit 4










View our ITS Maintenance Windows to see if we could be working on our systems.



On Friday, April 30th and Friday, May 7th, IT Services will be moving the Kaslo POP to the Balfour POP.  This maintenance work will be scheduled for the morning hours and will take approximately 1 hour to complete.  This work is unavoidable and may cause minimum disruption.

For information on IT Services Maintenance Windows, please visit: ITS Maintenance Windows



CompleteUnit4: Saturday, August 22nd: 09:00 - 21:00 : Routine Maintenance Unit 4 ERP (Timesheets, Payroll, Purchasing, Expenses)


ResolvedSome Moodle servers are not responding.  This includes and  We are working to resolve the issue as quickly as possible


ResolvedZoom:  We are experiencing a Zoom licensing issue.  Users are unable to create a meeting with more than 3  people or longer than 40 minutes.  Our vendor has been contacted and is working to resolve the issue as quickly as possible. 


Resolved SoftPhone:   Some users are reporting trouble connecting to the Mitel Softphone from their laptops/desktops at home. ITS is investigating the issue. 


ResolvedNelson Campuses are experiencing Email disruptions.  IT Services is currently investigating the issue.



Moodle Summer Upgrades



Outage Time

July 8, 2020


July 8, 2020


July 8, 2020


July 13, 2020


July 13, 2020


July 13, 2020


July 14, 2020


July 14, 2020



ResolvedKaslo power outage effecting services on the Kalso campus.


ResolvedWifi services have been restored at 10th Street Campus.


Complete8:00 AM to 10:00 AM:   Unit4 will be intermittently unavailable with possible suspension of all Unit4 Services (i.e. timesheets, payroll, absences, expenses, purchasing). While the system may appear intermittently available, please remain out of the system until after this window is complete to ensure data integrity.


Complete9:00 AM to 9:00 PM: Unit 4 Maintenance Outage from noon and until midnight. Access will be suspended to All Unit4 Services (timesheets, payroll, absences, expenses, purchasing). You may notice periods of intermittent access to the system, but we recommend that you stay out of the system until after the maintenance window is complete.


Complete8:00 PM to 10:00: Mitel phone upgrades;  Phone and soft phone service may be intermittently unavailable. 


ResolvedMoodle and other services restored.



IT Services has planned an emergency upgrade on the Mitel phone system scheduled for Wednesday, October 7th, 2020 between 6:00 PM PST- 10:00 PM PST.

Impact: This will impact softphone connections, voice mail and desk phones at various times throughout the outage window.  This will effect users at all campus locations.


CompleteOn Saturday, October 10th, between the hours of 12:00 PM – 2:00 AM PSTIT Services will be moving the Nelson Groupwise post office from 10th Street Campus to the Silver King Campus datacenter. Email services for all Nelson staff will be temporarily unavailable during this time.



IT Services will be conducting emergency upgrades to Groupwise email servers on Saturday, October 24th from 12:00 PM to 2:00 AM and on Sunday, October 25th from 2:00 AM to 8:00 AM PST.

Staff on Castlegar and Nelson campuses may experience sporadic email outages during this time frame. The existing Groupwise client will continue working post maintenance window but an upgraded Groupwise client will deployed at a later specified time.


ResolvedSome staff may experiencing Groupwise issues.  IT Services is currently investigating and will update the status when resolved.


ResolvedSRS has been restored.


CompleteSaturday, January 23rd, 2021 at 11:00 PM -12:00AM PST - and will not be available during this time for server maintenance.


ResolvedSelkirk College is currently experiencing technical difficulties with the Password Self Service Reset portal at


In ProgressFriday, February 12th, 2021 at 4:00 PM PST, GroupWise will no longer be available and be replaced with Microsoft O365.  Staff can access email via Outlook on the Web starting Saturday, February 13th, 2021 at 8:00 AM PST.  During the week of February 22nd, IT Services will begin to deploy the Outlook Client to staff machines through scheduled deployments.


Kaltura will not load due to an expired SSL certificate.  The issue is currently being worked on and may be resolved sometime today.


CompleteOn Saturday, February 27th, between 12:00 PM - 2:00 AM PST, IT Services will be upgrading networking infrastructure. Users on site, on all campuses may experience occasional 15 minutes outages during the major maintenance window.


ResolvedKaltura services are currently down.  Our service partners are investigating and will resolve this issue as soon as possible.


Kaltura Services are running with intermittent API errors.  Refreshing seems to work as temporary fix.  Kaltura is still investigating the underlying issue.


CompleteOn Saturday, March 13th, between 8:00 AM PST and 12:00 PM PST, IT Services will be performing upgrades on our Citrix virtual machine servers.  This upgrade will not take the Citrix service down but will greatly degrade performance. Please avoid connecting to any Citrix resource during this maintenance window.


CompleteOn Saturday, April 24th, between 12:00 PM PST and 2:00 AM PST, IT Services will be conducting major maintenance on critical network infrastructure.  Staff and students may experience possible intermittent outages throughout the day.
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