Options are:

 System Outage

 Planned Maintenance



To update status:

  1. Click on the desired button
  2. Select the appropriate colour for the status (i.e. Normal = green, Some Disruption = Yellow, System Outage = Red)
  3. Click on "Edit"
    1. Unselect "Use outline style" to make bold/highlight
    2. Click "Save"

Systems Status:    

Internet & Network



Mitel SoftPhone





Unit 4






Copy panel below and paste below "Current Issues" info above, when all issues are resolved/no current issues.


May 25, 2020: Some users are having troubles accessing GroupWise.  IT Services is investigating.

Use "//" to insert date when moving to the table for Resolved issues.

View our ITS Maintenance Windows to see if we could be working on our systems.


IT Services will be performing a major network upgrade on the Castlegar Campus on Saturday, November 20th and Sunday, November 21st between 8:00 AM and 6:00 PM each day.  Staff may experience short intermittent outages to their workstations, phones and printers during this time.

Log off before leaving on Friday but do not power off your workstation.  We apologize for any inconvenience this may cause.

Lanschool: Lanschool is available upon request to IT Services.  Please submit an IT ticket with your request. Lanschool room listing can be found at: Lanschool Settings - ITS - Selkirk College 




CompleteUnit4: Saturday, August 22nd: 09:00 - 21:00 : Routine Maintenance Unit 4 ERP (Timesheets, Payroll, Purchasing, Expenses)


ResolvedSome Moodle servers are not responding.  This includes Moodle.selkirk.ca and online.selkirk.ca.  We are working to resolve the issue as quickly as possible


ResolvedZoom:  We are experiencing a Zoom licensing issue.  Users are unable to create a meeting with more than 3  people or longer than 40 minutes.  Our vendor has been contacted and is working to resolve the issue as quickly as possible. 


Resolved SoftPhone:   Some users are reporting trouble connecting to the Mitel Softphone from their laptops/desktops at home. ITS is investigating the issue. 


ResolvedNelson Campuses are experiencing Email disruptions.  IT Services is currently investigating the issue.



Moodle Summer Upgrades



Outage Time


July 8, 2020



July 8, 2020



July 8, 2020



July 13, 2020



July 13, 2020



July 13, 2020



July 14, 2020



July 14, 2020



ResolvedKaslo power outage effecting services on the Kalso campus.


ResolvedWifi services have been restored at 10th Street Campus.


Complete8:00 AM to 10:00 AM:   Unit4 will be intermittently unavailable with possible suspension of all Unit4 Services (i.e. timesheets, payroll, absences, expenses, purchasing). While the system may appear intermittently available, please remain out of the system until after this window is complete to ensure data integrity.


Complete9:00 AM to 9:00 PM: Unit 4 Maintenance Outage from noon and until midnight. Access will be suspended to All Unit4 Services (timesheets, payroll, absences, expenses, purchasing). You may notice periods of intermittent access to the system, but we recommend that you stay out of the system until after the maintenance window is complete.


Complete8:00 PM to 10:00: Mitel phone upgrades;  Phone and soft phone service may be intermittently unavailable. 


ResolvedMoodle and other services restored.



IT Services has planned an emergency upgrade on the Mitel phone system scheduled for Wednesday, October 7th, 2020 between 6:00 PM PST- 10:00 PM PST.

Impact: This will impact softphone connections, voice mail and desk phones at various times throughout the outage window.  This will effect users at all campus locations.


CompleteOn Saturday, October 10th, between the hours of 12:00 PM – 2:00 AM PSTIT Services will be moving the Nelson Groupwise post office from 10th Street Campus to the Silver King Campus datacenter. Email services for all Nelson staff will be temporarily unavailable during this time.



IT Services will be conducting emergency upgrades to Groupwise email servers on Saturday, October 24th from 12:00 PM to 2:00 AM and on Sunday, October 25th from 2:00 AM to 8:00 AM PST.

Staff on Castlegar and Nelson campuses may experience sporadic email outages during this time frame. The existing Groupwise client will continue working post maintenance window but an upgraded Groupwise client will deployed at a later specified time.


ResolvedSome staff may experiencing Groupwise issues.  IT Services is currently investigating and will update the status when resolved.


ResolvedSRS has been restored.


CompleteSaturday, January 23rd, 2021 at 11:00 PM -12:00AM PST - moodle.selkirk.ca and online.selkirk.ca will not be available during this time for server maintenance.


ResolvedSelkirk College is currently experiencing technical difficulties with the Password Self Service Reset portal at https://passwords.Selkirk.ca


In ProgressFriday, February 12th, 2021 at 4:00 PM PST, GroupWise will no longer be available and be replaced with Microsoft O365.  Staff can access email via Outlook on the Web starting Saturday, February 13th, 2021 at 8:00 AM PST.  During the week of February 22nd, IT Services will begin to deploy the Outlook Client to staff machines through scheduled deployments.


Kaltura will not load due to an expired SSL certificate.  The issue is currently being worked on and may be resolved sometime today.


CompleteOn Saturday, February 27th, between 12:00 PM - 2:00 AM PST, IT Services will be upgrading networking infrastructure. Users on site, on all campuses may experience occasional 15 minutes outages during the major maintenance window.


ResolvedKaltura services are currently down.  Our service partners are investigating and will resolve this issue as soon as possible.


Kaltura Services are running with intermittent API errors.  Refreshing seems to work as temporary fix.  Kaltura is still investigating the underlying issue.


CompleteOn Saturday, March 13th, between 8:00 AM PST and 12:00 PM PST, IT Services will be performing upgrades on our Citrix virtual machine servers.  This upgrade will not take the Citrix service down but will greatly degrade performance. Please avoid connecting to any Citrix resource during this maintenance window.


CompleteOn Saturday, April 24th, between 12:00 PM PST and 2:00 AM PST, IT Services will be conducting major maintenance on critical network infrastructure.  Staff and students may experience possible intermittent outages throughout the day.


CompleteUnit4 Environment maintenance will begin Saturday, May 22nd, 2021 at 9:00 PM and end by 5:00 AM PST on Sunday May 23rd, 2021. Access will be suspended to All Unit4 Services (timesheets, payroll, absences, expenses, purchasing). You may notice periods of intermittent access to the system and we recommend that you stay out of the system until after the maintenance window is complete.


Complete Moodle will not be available on Friday May 28th from 10:00pm -12:00am PST for system maintenance.


CompleteOn Saturday, June 19th from 9:00 AM PST to 9:00 PM PST, IT Services will be conducting upgrades to the following services: SRS, FRS, SLED, Star Garden and Financial Aid.  Students and staff may not be able to access these services during this maintenance window.


CompleteKaltura Summer Upgrade - Saturday, June 26th at 5:00am to Monday, June 28th at 8:00am PT.  Please refrain from trying to use Kaltura at this time.



Moodle.selkirk.ca and online.selkirk.ca will not be available between 8-10pm PST due to scheduled upgrades and system maintenance.

LanSchool will be unavailable for staff on the Castlegar, Silver King, 10th Street and Trail campuses from June 24th to August 30th.


Completeilearn.selkirk.ca and spectrum.selkirk.ca will not be available between 8-10pm PST due to scheduled upgrades and system maintenance.

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