Please contact Ricoh support directly for Ricoh printer repair / maintenance for any defects related to broken paper trays, defective printer displays.
You will need the Ricoh support phone number and the printer serial number (both are published on the printer) to submit a service call.
Castlegar campus - Milena Habrych, Purchasing 12:00 PM - 04:00 PM PST
10th Street campus - Lonnie Saliken, Front desk
KSA campus - Erin Potulicki, Front desk
Silverking campus - Therese Pereverzoff, Front desk
Grand forks campus - Helen Worth
Nakusp campus - Marilyn Rivers
Kaslo campus - Marilyn Rivers
Trail campus - Kerry Young or Nella Mitchell, Front desk
Please provide the model of Ricoh Printer e.g. MP C501, MP C401, SP 4520DN and the colour of toner required.
Each toner also has a unique identifier as shown below.
The model of printer is labelled clearly on the device e.g. Ricoh MP 501.
Please choose your location to find which toner is needed for you printer.
Castlegar | SilverKing | 10th Street | KSA | Kaslo | Trail | Nakusp | Grand Forks |
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Please submit a ticket to IT to order additional staples for your printer and provide the model of printer or staple required in the ticket.
Each Ricoh printer with interactive display features detailed instructions on replacing the toner.
Staff and faculty can either:
No, if instructions are followed, Ricoh toner cartridges are not hazardous.
Ricoh maintains a full list of safety documentation at the Ricoh Safety Data Sheet website.
No, only toner and staples for Ricoh printers are supplied.
Toner for HP, Canon printers must be obtained separately by departments through your standard procurement process.
Find Me allows you to hold a print job in the queue until you sign into a printer and release the print job.
This allows for secure printing in shared spaces.
Staff should, by default, always print to the Find Me queue unless the printer is located in a private office.
The Find Me queue is available on all College staff and lab computers when printing documents.
Any printers equipped with an interactive display and barcode reader will allow print release from the Find Me queue after you've logged into the printer.
You will need to modify the macro settings and add the labels for your page. Do not include staff and student labels.