Need More Help?

For IT support, visit the IT Service Centre or dial 55255 from a College phone.




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Options are:

Status
colourRed
titleSystem Outage
 System Outage

Status
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titlesome disruption
 Planned Maintenance

Status
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titlenormal
 Normal



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To update status:

  1. Click on the desired button
  2. Select the appropriate colour for the status (i.e. Normal = green, Some Disruption = Yellow, System Outage = Red)
  3. Click on "Edit"
    1. Unselect "Use outline style" to make bold/highlight
    2. Click "Save"


Excerpt

Systems Status:    

Status
colourRedGreen
title WIRELESS 


Internet & Network

Status
colourGreen
title 

Email

Status
colourGreen
title 

Mitel SoftPhone

Status
colourGreen
title 

Moodle

Status
colourGreen
title 

Phone

Status
colourGreen
title 

Printing

Status
colourGreen
title 

Unit4


Status
colourGreen
title 

Website

Status
colour
Red
Green
title
 Tenth St


Wireless

Status
colourGreen
title 

Zoom

Status
colourGreen
title 





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Copy panel below and paste below "Current Issues" info above, when all issues are resolved/no current issues.

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CURRENT ISSUES.

May 25, 2020: Some users are having troubles accessing GroupWise.  IT Services is investigating.


Use "//" to insert date when moving to the table for Resolved issues.




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CURRENT ISSUES.September 19, 2020:  Tenth Street campus wireless outage due to a power outage.  IT Services is investigating.



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UPCOMING OUTAGES

September 26, 2020: Unit 4 Maintenance Outage from noon and until midnight. Access will be suspended to All Unit4 Services (timesheets, payroll, absences, expenses, purchasing). You may notice periods of intermittent access to the system, but we recommend that you stay out of the system until after the maintenance window is complete.





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titleResolved Issues


DateStatusDetails

 

CompleteUnit4: Saturday, August 22nd: 09:00 - 21:00 : Routine Maintenance Unit 4 ERP (Timesheets, Payroll, Purchasing, Expenses)

 

ResolvedSome Moodle servers are not responding.  This includes Moodle.selkirk.ca and online.selkirk.ca.  We are working to resolve the issue as quickly as possible

 

ResolvedZoom:  We are experiencing a Zoom licensing issue.  Users are unable to create a meeting with more than 3  people or longer than 40 minutes.  Our vendor has been contacted and is working to resolve the issue as quickly as possible. 

 

Resolved SoftPhone:   Some users are reporting trouble connecting to the Mitel Softphone from their laptops/desktops at home. ITS is investigating the issue. 

 

ResolvedNelson Campuses are experiencing Email disruptions.  IT Services is currently investigating the issue.

 

Complete

Moodle Summer Upgrades

Server

Date

Outage Time

arts.selkirk.ca

July 8, 2020

8-10pm

trades.selkirk.ca

July 8, 2020

8-10pm

spectrum.selkirk.ca

July 8, 2020

9-11pm




committee.selkirk.ca

July 13, 2020

8-10pm

esl.selkirk.ca

July 13, 2020

9-11pm

Ilearn.selkirk.ca

July 13, 2020

9-11pm




online.selkirk.ca

July 14, 2020

8-11pm

moodle.selkirk.ca

July 14, 2020

8-11pm


 

ResolvedKaslo power outage effecting services on the Kalso campus.

 

ResolvedWifi services have been restored at 10th Street Campus.







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titleRelated Articles:

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Having an issue? 

Button Hyperlink
titleSubmit a Ticket
typestandard
urlhttps://jira.selkirk.ca/servicedesk/customer/portal/1






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