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In This Article:
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How can I request additional software in Citrix?
If you would like to request a new program be added to the Citrix server, please contact IT Services at http://go.selkirk.ca and submit an IT Ticket requesting additional software.
My desktop isn't keeping any data?
Citrix Remote Lab is configured to dynamically connect to any available on campus computer and desktop environments are not shared.
Citrix Virtual Desktop is configured for non-persistent desktop environments, desktops settings and files are not saved.
Please save all data to your local computer, Microsoft OneDrive or the College network drives.
My Citrix connection disconnects?
Citrix is configured to disconnect idle users after 65 minutes of inactivity. If the user does not reconnect within 15 minutes to recover the session then the Citrix session resets.
We request that users disconnect from Citrix resources when no longer in use to preserve the College resources for all students.
Can I access Citrix Workspace through my web browser?
Yes you can although the browser-based version does not have the same level of integration with your local computer (e.g. copy and paste and locally mapped drives inaccessible).
You can use the light version of Citrix Workspace app if you’re not using your work computer or don’t want to download the Citrix Workspace application software on the computer or device you’re using. The light version opens the apps in your browser.
To use the light version:
- Go to https://citrix.selkirk.ca and log in with your network username and password
2. Install the Citrix receiver plugin if prompted
3. Select Detect Receiver
4. The Citrix Home tab should appear upon successful login
My Citrix Workspace performance is slow, what can I do?
- Try using the Citrix Workspace through web-browser.
- Increase the Citrix Workspace to a full screen.
- Upgrade your internet connection (10 Mbps reliable download speed minimum).
- Disable any VPN service running.
- Submit a ticket to IT Services at https://go.selkirk.ca
Which Citrix Workspace application should I use?
Check your OS version from Mac or Windows as described below.
- For MacOS users: Click the Apple icon on icon () on the Apple menu and choose "About This Mac."
- For Windows users: Press the Windows key+R, type"winver," and press Enter.
Once you’ve identified the Operating System, go to https://www.citrix.com/downloads/workspace-app/ to download the Citrix Workspace App that is compatible with your computer.
What happens if I lose internet connection?
Because the Citrix system is like accessing a remote computer, you cannot use the app until you re-establish your connection.
The remote session will continue in the background for up to 80 minutes. The next time you connect within that 80 minutes, your session will open in the same state it was when you lost the connection.
My program and/or Citrix is not responding, how can I reconnect?
- For MacOS users:
Press these three keys together: Option + Command + Esc (Escape) or choose Force Quit from the Apple () menu in the upper-left corner of your screen.
Select the Citrix Workspace Citrix Workspace application in the Force Quit window, then click Force Quit.
- For Windows users:
Press Ctrl + Shift + Esc to open the Task Manager with a keyboard shortcut or right-click the Windows taskbar and select “Task “Task Manager.” You can also press Ctrl + Alt + Delete and then click “Task Manager” “Task Manager” on the screen that appears or find the Task Manager shortcut in your Start menu.
Select the Citrix Workspace application in the Task Manager window, then left-click End Task.